Return / Refund

RETURN TERMS AND POLICY 

Note:  No Return On Any Electronic Spare Parts 

3 Day Return to us since date of delivery and Only eligible for partial refund 

For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in "new condition" not used or installed for a partial refund minus the shipping charges.

Electronic Spare parts products cannot be returned  

To return your product, you should contact us first by e-mail , we will provide you the appropriate address, our facility warehouse  address. 

Also you will be responsible for paying for your own shipping costs for  your item.

Shipping costs are non-refundable. If you receive an shipping will be deducted from your side.

Depending on where you live, the time it may take for your  product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your  item.

Return  (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed. 

Our policy :

To be eligible for an return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  Note: Items Damaged in Transit We not Responsible 

 Registration Terms policy 

If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.

 NOTE: 

FIRST CONTACT US BY E-MAIL AT,

Info@unitedartssportinggoods.com  

 Our policy :

To be eligible for an return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellation
If you wants to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees. More details,please contact with your sales email: Info@unitedartssportinggoods.com

 To be eligible for an return , your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Repair Policy in Warranty Period

 If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us.  United arts sporting goods not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

 

Type of repair  Applicable charges (Buyer) What to do
Refundable  Situation                                                                                   　 　
1. Incorrect Item Received.                                                                            Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product accpectable. (Need send back all parts) Customers must pay the shipping fees for returning Return your defective  items, free of damage and in its original condition,
please return the items to below 
Attn: Wangmin+Sales Manager Name

Tips: Recommend to send it by Post to avoid customs clearance delay,thanks
Discount deal Situation
1. Ordered product with mistake, no damaged or defective on product accpectable. .(Need send back all parts)
2. Only Sim card can not be recognized in local, No damaged or defective on product accpectable.(Need send back all parts)
Repairable, Non Refundable Situation 　 　
1. Artificial factor 
1）Disassembly 
2）Misuse,unofficial firmware or software modifications or any others causes of damage are not covered;
3）Drops or falls
4）Water damage: Being dropped in water; Rain, fog or mist droplets ; Spilling liquid on the phone
5）Other Man-made damage 		Return shipping fees; Reship fees; Repair cost The SUNSKY Shop will send your items for repairing and will provide you with an estimate for additional costs when repairing
2. Any scratch or damage on packaging and appearance.
3. Any scratch or damage on the screen and motherboard, or other unauthorised third-party repairs.
4. Packages and accessories were not included when send back.
5. Has been discontinued and that has used more than a month.
Non Repairable, Non Refundable Situation 　 　
1. Not order from us. 　 　
2. Expired warranty or issues not covered by the Manufacturer’s Warranty. 　 　
Other warranty and return policy for special product will be provided in product catalogue, please read the following Product Warranty Terms and Conditions key note carefully.
Please email below details to your sales manager's email address or after you send the defective items:
1.Tracking number 
2.Returning back Product list 
3.Fault details for each item
4.Original Order number in  for each item
5.All send back parcels must choose Post office, we won't signed in the parcel if there is any duties due to ship by express
 
 

Additional items:


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refund are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 3 days after delivery

Return  (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your return
If you are approved, then your return will be processed. 

Late or missing  (if applicable)
 There is often some processing time before return is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at emai:

Info@unitedartssportinggoods.com

Sale items (if applicable)
Only regular priced items may be unfortunately, sale items cannot be . 

 (if applicable)

We informed by email to send the item to following location. 

To return your product, you should contact us first by e-mail , we will provide you the appropriate address, our facility warehouse  address. 

Also you will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive an return , the cost of shipping will be deducted from your side.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your  item.

Thanks for your cooperation